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+44 2036646591 info@timeless.tours
+44 2036646591 info@timeless.tours

Terms and Conditions

TIMELESS TOURS LIMITED

These are the Agency Terms of Business on which we, Timeless Tours Limited Tours Ltd (“Timeless Tours Limited”), will process a booking for your travel requirements.
When processing your booking with us you will enter into a contract with a provider of the travel related service including but not limited to, tour operators, hotels, accommodation providers (“Travel Provider”).
Under all and every circumstance, we are acting as the Travel Provider’s agent in arranging your booking, or the agent to the principal, and the Travel Provider is the principal. In arranging your booking, by acceptance of these Agency Terms of Business you are giving us your authority to liaise with the Travel Provider direct on your behalf.
Importantly, your booking through us is subject to both these Agency Terms of Business (which define and explain our obligations to you and the role that we play) and the specific booking conditions of the relevant Travel Providers (“Booking Conditions” – which set out, amongst others, your rights in the event that something goes wrong with the travel related service you have booked). In completing your booking with us you are accepting both our Agency Terms of Business and the Booking Conditions.
You are advised to read both carefully prior to booking.
You may decide to make one or more booking with us at the same time. Please note that irrespective of the various products you book, each booking is a separate booking and your bookings, even though they may be linked to the same dates of travel, do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992 (“Package Travel Regulations 1992”). All bookings are purchased individually at their own individual price. The price charged in total for several bookings will always equal the simple sum of the prices charged for each individual booking.
Your booking is not confirmed until you receive from us a booking confirmation.
Timeless Tours Limited is not a tour operator. This means that we do not arrange or create combinations of travel products; we simply facilitate your connection to those who do provide or arrange travel products (whether singly or in combination) such as tour operators, hoteliers etc. Timeless Tours Limited acts strictly as agent only of the Travel Providers, operators, hoteliers etc and accepts no responsibility or liability with regards to any actual travel product or services booked whatsoever.
The General terms of business below also apply to all bookings.

General terms of business

Timeless Tours Limited is an independent agent.

Booking details

Each booking is a separate transaction.
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within 48 hours of receipt of your documents. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details may incur amendment fees applied by the Travel Provider. Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. In making this booking, you consent to this information being passed on to the relevant parties.

Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Travel Provider who may cancel your booking and charge cancellation fees set out in their Terms and Conditions.
It is important you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we must have the appropriate payment from you and hence your initial payment to us is your authority for us to confirm your booking with the travel provider. If within the short time between your payment to us, and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will receive a complete refund of your payment to us. Please understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

Cancellation and Amendment

If you cancel or amend your booking the Travel Provider may charge the cancellation or amendment charge shown in their Booking Conditions (which may be 100% of the cost of the travel arrangements).

Insurance

We strongly advise you to take out travel insurance.

Transfers

Our transfer providers may provide a taxi, people carrier, or minibus type vehicle. If you have any specific requirements that may challenge this, please advise us at least 48 hours before departure.

Delivery of documents

All documents (including invoices and tickets) will be sent to you by email. Once documents leave our offices we are not responsible for their loss unless such loss is due to our negligence.

Passports, Visas and Health

Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirement. Please ensure your passport be valid for at least 6 months after your return date.
You should check with your own doctor for specific health travel advice.

Special requests

Although we will endeavour to pass any reasonable request on to your Travel Provider, we are unable to guarantee that the request will be met.

Star ratings

These are used to symbolise the overall quality and level of standards of each hotel or accommodation, and are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 2 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards. Be aware that ratings may be different to ratings you would expect in your own country, as they vary significantly by country, and often within countries; also, be aware that not all countries have rating systems.

Complaints

We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider, their local supplier or agent immediately.
If the Travel Provider is unable to resolve your concern please contact us and we will try to assist you.

Limitation of liability

For the avoidance of doubt, your booking is directly with the Travel Provider. To the extent that we are not negligent in the provision of our services to you, Timeless Tours Limited accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements.
Specifically, we will not be liable for any act or omission by any person not employed directly by us and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and their staff, so we cannot therefore be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.
Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.
Under no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).
In all cases the absolute aggregate maximum liability of Timeless Tours Limited under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.
Nothing in these terms of business shall limit or exclude the liability of Timeless Tours Limited for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

Jurisdiction

Your contract with Timeless Tours Limited is governed by English law and any related disputes will be dealt with in the courts of England and Wales.

Alterations by your Travel Provider

Accommodation

Sometimes your accommodation provider may need to make an accommodation change. Where possible we will advise you of such changes.
In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, they will offer you the option of accepting the change or cancelling the booking and receiving a full refund of all monies paid to us in connection with the accommodation booking.

General

We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected

Website accuracy

We endeavour to ensure that the details of all products, including prices, displayed on our website are accurate. However, given the high volume of travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. This is because the information which you are shown is being transmitted effectively live from the relevant travel provider’s IT system.
Notwithstanding the above, in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.
Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.

Company information

Timeless Tours Ltd is a company incorporated under the laws of England & Wales: Registration number 07812962