The following sets out how Timeless Tours Limited, incorporated in the United Kingdom, protects your personal information. We are committed to protect your personal data and privacy.
Timeless Tours Limited is considered a “data controller” under the General Data Protection Regulation 2016/679 (“GDPR”) as we collect your personal information explicitly provided by you for the express purposes of our normal business activities. As a travel agency in the UK, Timeless Tours Limited collects, processes and discloses certain personal information of yours in order to fulfil our contractual obligations to you, and perform our normal business activities, which include booking travel related services on your behalf. By providing your personal information to us via email correspondence, entering and submitting them on our corporate and/or any affiliated websites, during telephone calls, by written documents and by any other means, you agree that you understand our privacy policy on how we handle your details. By doing so you explicitly give us the consent to collect, process and disclose your personal details as detailed below.
Please note that you should not provide any of your personal information if you do not agree with any aspect of our privacy policy.
All information necessary to facilitate your booking and to confirm any travel related product or service on your behalf will be collected, used and disclosed to relevant parties. We may collect the following information, only if it is relevant to the product you have purchased, or intend to purchase, from us:
We will collect your information in order to carry out our regular business functions, when:
It is your responsibility to keep us informed when your personal information is shared with us by a third party without your consent.
When you reveal to us someone else’s personal information for the purposes of booking a travel arrangement, or to obtain any of our services, you acknowledge that you have obtained the consent of the party concerned. You also acknowledge that the other party knows that his/her details will be collected, used and disclosed in accordance with our privacy policy.
All personal information given to us over the internet is protected by Secure Socket Layer (SSL) technology to ensure your privacy and safe transmission. Your information will be stored on secure file servers protected by industry standard firewalls. Data is backed up on secondary servers. Please contact us on george@timeless.tours to inquire of the details we hold on you.
When you book online with Timeless Tours Limited, or via any of its affiliated websites, you will be required to enter details regarding the lead passenger i.e. Name, address, telephone number and email address. In addition, you will be required to enter all the names and dates of birth of all travelling passengers. This information will be utilised by us to facilitate your booking and travel arrangements. Please note that your information may be subsequently passed on to certain government organizations IF required by law.
PayPal
Personal Data: various types of Data as specified in the privacy policy of the service www.paypal.com
Timeless Tours Limited will never request for your payment details via email and we urge you not to send such information via email and only to use our secure payment portal to enter your credit card details.
Personal information submitted to us via this website and other means set out above will be used for the purposes specified in this privacy policy.
At no time will Timeless Tours Limited provide your personal information to a third party unless you have provided us your express consent, other than in accordance with this policy and our standard business practice.
All our website financial transactions are handled through our payment services provider. We will share information only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Timeless Tours Limited has an opt-in email alert service which requires your email address to sign up. Your email address will only be used for marketing useful information about Timeless Tours
Limited services and offers. We will not rent, sell or share your email address with any third party. You can unsubscribe from our emails anytime by emailing us at george@timeless.tours specifying the email address you want removed from our mailing list.
We take reasonable physical, technical, managerial and organizational precautions to prevent loss, misuse or the alteration of personal information provided by you.
Due to the inherent nature of the internet however, we cannot guarantee the security of the data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
In order to facilitate your travel requirements, we may release your personal details to third-party overseas service providers.
Our official websites and mobile apps may use social media related features and widgets such as “latest posts” “like” and “share” buttons, icons and widgets. These features are provided and operated by third party companies such as Facebook and either hosted by a third party or hosted directly on our website or mobile application. These features may collect your certain personal information such as the page you are visiting on our website and mobile application, your IP address, social media pages that you share and like on our website and the mobile application and may use cookies to ensure the proper function.
The Timeless Tours Limited website may contain links to other websites for ease of use. However, once you have clicked a link and left our website it should be noted that we do not have control over that website. Thus, we are not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the respective website in question prior to providing personal information.
We only keep personal information for as long as we need to, to be able to use it for the reasons given in this Privacy Policy, and for as long as we are required to keep it by law. Currently, we are required to retain accounting and business records, which records may contain your personal information, for at least 5 years (www.hmrc.gov.uk)
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see our Glossary section to find out more about these rights:
(A) Request access to your personal data.
(B) Request correction of your personal data.
(C) Request erasure of your personal data.
(D) Object to processing of your personal data.
(E) Request restriction of processing your personal data.
(F) Request transfer of your personal data.
(G) Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at george@timeless.tours
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Should you think there is a problem with the manner in which we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO); https://ico.org.uk We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We reserve the right to update our privacy policy from time to time. You should check this page periodically to ensure that you are happy with any changes made by us.
You can get in touch via phone, email and post:
Phone: +44 203 6646 591
Email: george@timeless.tours
Post: 39 Hayton Crescent Tadworth, KT20 5FG
Latest update: March 2023
